According to the boss of Thomas Cook Holiday makers have nothing to worry about when it comes to booking a holiday with his travel agent. Although the Thomas Cook Boss has said customers have nothing to worry about holiday makers are seriously concerned.
Since the news was announced that Thomas Cook was in trouble the high street travel agent saw a decline in customers coming through their doors. 30 per cent less customers last week booked holidays with the high street travel agent leaving the boss concerned that the bad publicity will do even more damage to the second biggest travel agency.
Some travel experts predicted that Thomas Cook would go bust causing thousands of holiday’s makers to lose their holidays but according to Thomas Cook themselves, customers have nothing to worry about.
Sam Weihagen the group executive has said that the problems have now been sorted out and the banks have backed the brand with a 200 million loan which should leave customers with confidence in Thomas Cook.
The executive has said that the travel agent will be around for another 170 years but even though Sam Weihagen seems to have confidence in Thomas Cook his customers are not showing the same faith.
In an open letter today, Mr Weihagen wrote: “I’m so pleased to let you know that our banking discussions have been completely successful and I want to show our appreciation for the incredible encouragement and support we have received over the past few days.
“Thomas Cook today is an even stronger and more confident company. You can be sure that your holiday really is in safe hands with us and so we look forward to welcoming you to one of our stores, our websites, on board our aircraft and into one of our many thousands of resorts worldwide very soon.”
According to the executive he and his staff feel proud of the high street travel agent.
“We feel proud and privileged to have been part of the Great British heritage for nearly two centuries and I have no doubt that we will still be in another 170 years and beyond.”
According to reports, Thomas Cook is looking at restructuring the travel agent and is intending to close 200 shops which seem very strange after they spent a fortune buying the Co Op Travel agents to have a higher profile on the high street.
In2town done a survey of 100 holiday makers to ask if they would use Thomas Cook after the worry that the company were in trouble and only 10% said they would book with the high street travel agent leaving Mr Weihagen and his Thomas Cook staff a lot of work to do to convince holiday makers that their money is safe with them.